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Chat with a Doctor
Ask health questions, discuss symptoms, and follow up with a clinician through in-app messaging.
Your health, connectedBetter care.
Better care.
Closer to you.
Connect with healthcare professionals through secure messaging and appointment-based video visits. Keep essential health information accessible through your Health Passport.
Colds & flu · Infections & rashes · Chronic care · Prescriptions
Care that meets you where you are
What you can do
Healthcare designed around your life.
Explore virtual consultations, personal health records, and care for everyday and ongoing health needs.
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Video Call Consultation
Schedule a virtual appointment to discuss your health with a clinician face-to-face.
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Health Passport
View and manage key health details, including recorded allergies and medications, in one place.
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Prescriptions & Medication
Discuss medications with an authorized prescriber. Prescriptions or medication orders may be provided when clinically appropriate and supported by the service.
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Chronic Disease Care
Receive virtual follow-up support for conditions such as diabetes, hypertension, and asthma, including symptom reviews and treatment-plan discussions.
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Primary Healthcare
Discuss common concerns such as colds, flu, minor infections, rashes, allergies, and preventive care. A clinician can advise whether in-person assessment is needed.
Inside the app
One connected care experience.
See how the app brings doctor discovery, appointments, and conversations together.
Care that fits into everyday life.
About ecliva360
Making healthcare easier to access.
Developed in November 2026, ecliva360 brings virtual healthcare services and personal health tools into one digital experience.
Our focus is practical access: helping patients connect with clinicians, coordinate follow-up care, and make informed decisions about their next steps.
✓Convenient digital access to healthcare professionals
✓Messaging and appointment-based video consultations
✓Primary care and chronic disease follow-up guidance
✓Prescription support when clinically appropriate
✓One place for your personal health experience
Our mission
To provide good, affordable and accessible healthcare for all.
Our vision
Better care, anytime, everywhere.
Developed in November 2026, ecliva360 is working to make quality healthcare more accessible through digital consultations and connected health records.
Why choose ecliva360
More flexibility. Better continuity.
Designed to make routine care easier to coordinate, from first contact to follow-up.
Virtual consultations💬
Stay in touch
Connect remotely when it suits your needs, subject to clinician availability and your service plan.
Digital health records🗂️
Your records in one place
Keep relevant health details close at hand so you can refer to them during future consultations.
Connected care guidance🤝
Guidance and referrals
Understand recommended next steps, including tests, specialist assessment, or in-person care when needed.
For healthcare professionals
Ask about joining ↗Are you a doctor? Join our mission.
Download ecliva360, register using your professional details, and submit your medical credentials for verification before offering virtual consultations.
Privacy & trust
Privacy Policy
Clear information about how ecliva360 handles personal and health data.
Your privacy matters.
Learn what information we handle, why we need it, and the choices available to you. Specific legal requirements depend on your country and the services you use.
01 Who we are and whom this policy covers
ecliva360 is a digital healthcare platform offering clinician messaging, appointment-based video consultations and personal health tools. This notice applies to people who visit our website, use our applications or interact with our services, including patients and healthcare professionals. Where an independent healthcare provider processes information for its own purposes, its separate privacy notice may also apply.
02 Information we collect
Depending on the services you use, we may collect account and contact details; identity and professional credentials; symptoms, medical history, allergies, medications and clinical records; appointments, prescriptions and referrals; billing and transaction references; and device, diagnostic and usage data. We may also receive information from clinicians, guardians or authorized partners where permitted. We seek to collect information relevant to providing and administering our services.
03 How we use information
We use information to establish and protect accounts, verify healthcare professionals, facilitate consultations, maintain Health Passport records, coordinate care, process payments, provide support, communicate service updates, investigate misuse and maintain platform reliability. Processing is based on an applicable legal ground, which may include consent where required, performance of a service, compliance with legal obligations or another ground permitted by local law.
04 Medical confidentiality
Health information is treated as sensitive and should be available only to authorized people with a legitimate care, operational or legal need. Clinical decisions and professional recordkeeping remain subject to applicable healthcare duties. Please use the designated clinical channels for medical information rather than the general website contact form.
05 When information is shared
Information may be shared, as necessary and legally permitted, with treating clinicians, pharmacies, laboratories, referral providers, payment services, technology vendors and authorized care administrators. Insurers, employers and sponsoring organizations do not automatically receive detailed medical records. We may disclose information to competent authorities where required by law or to address a serious safety concern. The recipients involved depend on the services and arrangements actually in use.
06 How we protect information
We seek to apply proportionate technical and organizational safeguards, including access controls, authentication, secure transmission where supported, monitoring and appropriate service-provider oversight. No digital service can guarantee absolute security. Protect your account credentials and report suspected unauthorized access promptly.
07 Storage and retention
We retain personal information for as long as needed for the purposes described in this notice, subject to applicable medical-record, accounting, legal and dispute-resolution requirements. Retention periods can vary by record type and country. When information is no longer required, we take steps to delete, de-identify or securely dispose of it, as appropriate. Closing an account may not immediately erase records we are legally required to keep.
08 Your privacy rights
Depending on the law that applies to you, you may request access to your information, correction of inaccuracies, deletion, restriction or objection to certain processing, or withdrawal of consent where processing relies on it. We may need to verify your identity and may be required to retain some records. Send requests to info@ecliva360.com; we aim to respond within 30 days, subject to applicable law and request complexity.
09 Digital consultations and communications
Messages, appointment details and Health Passport entries may form part of your care record. Video visits involve real-time audio and video; ecliva360 does not record video consultations. Use a private location and a trusted device when discussing medical matters. The platform is not an emergency service; seek local emergency assistance for urgent or life-threatening conditions.
10 Service providers and external links
We may rely on third-party providers for hosting, authentication, communications, payments or healthcare fulfillment. They may handle information under contractual instructions or their own legal responsibilities, depending on their role. External websites and apps are governed by their respective privacy notices.
11 Cookies and website analytics
Our website and applications may use essential storage technologies and, where enabled, analytics to operate features, remember settings, diagnose errors and understand performance. You can manage certain browser storage preferences through your browser; disabling essential technologies may affect functionality. Where local law requires consent for nonessential technologies, we will seek it before using them.
12 Children and dependent users
Access by minors or dependent patients is subject to service eligibility, local law and any required parent or guardian authorization. We may request verification of authority before permitting a guardian to manage information on another person’s behalf.
13 Country-specific legal requirements
We handle personal and health information according to the data protection, healthcare confidentiality and recordkeeping laws applicable in each country where our services operate. Rights, legal grounds and regulatory oversight may differ by jurisdiction. Where local requirements impose additional protections or obligations, those requirements govern.
14 Changes to this notice
We may update this notice to reflect changes in our services, practices or legal requirements. The current version will be published on this page, and material changes will be communicated when required by applicable law.
15 Questions and complaints
For privacy questions, rights requests or suspected data incidents, email info@ecliva360.com. You may also raise concerns with the appropriate data protection or healthcare regulator where local law provides that right. Please do not include sensitive clinical details in an ordinary email.
Legal information
Terms & Conditions
Understand the rules, responsibilities and legal conditions for using ecliva360 and its healthcare services.
01 Agreement and acceptance
These Terms & Conditions govern access to ecliva360 healthcare services. By using the app or its services, you agree to these terms and the applicable Privacy Policy. If you do not agree, do not use the services.
02 Eligibility and registration
You must be at least 18 years old and legally capable of entering into an agreement, unless a separate legally permitted arrangement applies. Individuals acting for organizations must have authority to bind them. You may be required to provide accurate identification, contact and registration information.
03 Account security
Your registration is personal to you. Keep your credentials confidential, restrict access to your devices and notify the support team promptly if you suspect unauthorized use or loss of your device. You are responsible for activity conducted through your account, subject to applicable law.
04 Acceptable use
Use the services lawfully and respectfully. You must not exploit or harm others, send spam or unauthorized promotions, impersonate another person or organization, interfere with other users, or engage in conduct that threatens the platform or its users.
05 User-submitted content
You are responsible for text, photographs, videos and other material you share through the services. You must have the rights and permissions needed to submit that material and must not infringe another person’s privacy, intellectual property or other legal rights.
06 Intellectual property
The platform, its original content, features, branding and functionality belong to ecliva360 or its licensors. You may not use protected trademarks or other proprietary material without prior written authorization.
07 Suspension and termination
Access may be suspended or terminated under the published service agreement. You may request account termination through the app settings or by contacting support. Provisions intended to survive termination, including applicable ownership, disclaimer and liability provisions, remain in effect.
08 Warranties and service availability
The published agreement provides the services on an “as is” basis and disclaims certain warranties to the extent permitted by applicable law. Continuous availability, error-free operation and the accuracy or completeness of all information are not guaranteed.
09 Limitation of liability
The published terms contain limitations relating to service interruptions, errors, security incidents, third-party content and other losses. These limitations apply only to the extent permitted by applicable law and do not exclude rights or liabilities that cannot legally be excluded.
10 Indemnification
The published agreement requires users to indemnify ecliva360 and related parties for certain claims and losses arising from misuse of the services, breaches of the agreement, inaccurate information or compromised credentials, subject to applicable law.
11 Governing law
These Terms are interpreted and applied in accordance with the laws applicable to the services and the user in the relevant country or jurisdiction. Applicable laws may differ depending on where the services are offered, provided or accessed, and any mandatory legal requirements of the relevant jurisdiction will continue to apply. Nothing in these Terms excludes or limits any non-waivable rights or protections under applicable consumer, patient, healthcare, privacy or other laws in the country where services are provided or accessed. The courts and authorities with jurisdiction over a matter will be determined in accordance with applicable law.
12 Dispute resolution
If you have a concern about the services, please contact us first so we can try to resolve it promptly and fairly. If a dispute cannot be resolved informally, it may be addressed through the courts, mediation, arbitration, regulatory complaint procedures or other dispute-resolution mechanisms available under the laws applicable to the user and the services in the relevant country. Nothing in these Terms requires you to waive mandatory consumer, patient or other legal protections, or restricts your right to approach a competent regulator or court where such rights cannot lawfully be limited. Any agreement to arbitrate will apply only where valid and enforceable under applicable law.
13 Updates to these terms
We may revise these Terms to reflect changes in our services, operations, security practices or legal and regulatory obligations in the countries where ecliva360 operates. We will publish the updated Terms on our website or within the app and indicate the effective date. Where required by the laws of your country, we will provide advance notice of material changes and request your consent before those changes take effect. Changes will not apply retroactively where prohibited by law. If you do not agree with updated Terms, you may stop using the affected services and request account closure, subject to applicable healthcare record-retention and other legal obligations. Your continued use after the effective date constitutes acceptance only to the extent permitted by applicable law.
14 Contact and official terms
For questions about the agreement, contact ecliva360 at info@ecliva360.com.
FAQs
Questions? We've got answers.
Answers to common questions about access, appointments, fees, and safety.
What is ecliva360?
ecliva360 is a digital healthcare platform that brings chat-based communication, video consultations by appointment, and a Health Passport into one experience.
How do I chat with a doctor?
After signing in to the app and obtaining any required access, use the “Chat with a Doctor” feature to communicate with an available healthcare professional.
Can I book a video consultation?
Yes. Video consultations are arranged through appointments. Availability and any applicable fees are shown or communicated as part of the service process.
What is the Health Passport?
Your Health Passport helps organize important health details, such as allergies and current medications, so you can refer to them when seeking care.
Can I get prescriptions or medication support?
An authorized clinician can discuss your medication needs and, where clinically appropriate and permitted, issue a prescription or arrange a supported medication order. Some conditions require in-person assessment; prescriptions are not guaranteed.
Can ecliva360 help manage chronic diseases?
ecliva360 can support follow-up discussions and ongoing care guidance for conditions such as diabetes, hypertension, and asthma. Your clinician may recommend monitoring, tests, medication reviews, or in-person care. It does not replace necessary physical examinations or emergency treatment.
What primary care concerns can I discuss?
You can discuss colds, flu, minor infections, rashes, allergies, headaches, digestive symptoms, preventive health, and other everyday medical concerns. A clinician will determine whether remote advice is suitable or whether you need testing, a referral, or an in-person appointment.
Is ecliva360 for emergencies?
No. ecliva360 is not a substitute for emergency services. If you have a medical emergency, contact your local emergency number or go to the nearest emergency facility.
Is the ecliva360 app free?
The app is free to download. Healthcare providers may charge for chat or video consultations. Fees and available service options should be confirmed before payment.
How do I pay for a consultation?
Payment options and any applicable consultation fees are provided through the service. Confirm the current amount and payment method before completing a transaction.
Can I use ecliva360 on more than one device?
Yes. Download the app and sign in with your account on the additional device.
How can doctors register?
Download ecliva360, register with your professional email and medical credentials, and wait for credential verification before beginning consultations.
How do I report suspicious account activity?
Contact info@ecliva.com promptly if you suspect unauthorized access or suspicious activity.
Who can use ecliva360?
Availability, account eligibility, and any age-related requirements depend on the service terms and local requirements. Review the current terms or contact support for clarification.
Get in touch
We're here to help you connect.
Contact our team for app support, general enquiries, or partnership discussions. Please do not send medical details through this form.
🕘 Office hours: Mon–Fri, 8:00 am–5:00 pm (EST)
⚕ For emergencies, seek immediate in-person emergency care.